🎉消費券限時優惠:8月7日~8月31日於本公司網站購物,輸入優惠碼 THELOEL10%,即可享9折優惠!優惠受有關條款及細則約束。

保修服務及支援

保修服務及支援

THE LOEL保修服務及支援

保修查詢: info@theloel.com

本公司所有產品都是自攜 / 自取保修服務。

Appbot Riley, Carewin, CareSoo, Camilulu, Winix & Pobilng : 一年保養 (不包括自然消耗配件)

Moneual : 三年保養 (首一年包零組件,但不包括自然消耗的零配件; 電池 : 半年保養)

十天更換須知:

如產品品質經本公司檢查証實是出廠缺點,顧客可於購物十天內更換相同價值的本公司貨品。更換貨品必須其包裝完整、無任何人為損毀及刮花痕跡。

修理須知:
  1. 領回維修品時必須出示維修單據。若遺失維修單據,本公司有權拒絶交出維修品。顧客應小心核對所有配件是否如數領回。
  2. 凡三個月內未取回之維修品或因無法控制之意外事故而導致維修品受損或遺失時,本公司概不負責。
  3. 如顧客三個月內不領回維修品時 (由維修單據發出日期起計), 將被視作放棄論,本公司可隨意處置,而不必事先通知顧客及作出賠償。
  4. 凡經過檢查,因缺乏零件、報價不修或其他原因而導致無法維修時,本公司有權退還未經維修之物品。同時本公司並不保證該退修品還原到拆機前的狀態。
  5. 維修品經檢查及報價,若顧客不同意修理或超過一個月不回覆者,本公司將視為退機處理。
  6. 凡經更換之零件,本公司概不退還。
  7. 修妥品由領回日期起計三個月內,如有發現上次修理有不善之處,本公司將負責免費再次調較或修理,但不包括清洗及可能需要更換零件之附加費用。
  8. 所有費用,均以現金結賬,信用卡或支票恕不接受。
  9. 保修期內之器材,須於維修前提出機器的問題,並出示有效的有關商店收據。
  10. 如已過保養期,本公司會按維修品之修理或零件更換情況而收取合理費用。

**直接從THE LOEL或通過授權的經銷商購買,是確保你買的產品就是正貨的唯一途徑。簡單的說,未經授權的經銷商會導致客戶不滿。

避免從拍賣網站和其他沒有通過代理公司正式認可的零售商購買,雖然產品看來好像原裝產品,但它不會被包括在官方的保修條款內,本公司也不會提供保修服務。

CAREWIN, MONEUAL, CARESOO, CAMILULU, WINIX, POBLING & APPBOT 註冊商標在韓國和國際法律的保護,並保留起訴侵犯受法律保護的商標及產品侵權的權利。本公司會定期監控互聯網,包括拍賣網站,以保護本公司的知識產權。未經授權倒賣,銷售或使用拍賣本公司版權的物品是非法行為,並可能被追究賠償及刑事責任。

After-sales Service

THE LOEL Warranty Service & Support

Warranty inquiry: info@theloel.com

All of the products of The Loel are self-carrying / picking-up warranty services.

Appbot Riley, Carewin, CareSoo, Camilulu, Winix & Pobilng : 12 months warranty (not include consumable parts)

Moneual : 3-year warranty (First year includes parts, but does not include spare parts for natural consumption; battery: half-year warranty)

10-days Replacement Notice:

If the quality of the product is confirmed by the company to be a factory defect, customer can replace the same value of THE LOEL''s goods within ten days of purchase. Replacement of the goods must be complete and without any human damage and scratches.

Repair Instructions:
  1. Customer should present the repair note which when pick up the repair product. If the repair note is lost, THE LOEL has the right to refuse to hand over the repaired product. Customers should be careful to check all accessories are returned.
  2. Where the repaired product is not retrieved within three months or the repaired product is damaged or lost due to an uncontrollable accident, THE LOEL is not responsible.
  3. If customer does not pick up the repaired product within three months (from the date of issue of the repair note), it will be treated as a waiver, and THE LOEL will be free to dispose of it without prior notice to the customer and compensation.
  4. Where it is checked the it cannot be repaired due to lack of parts, customers not repaired after quotation or other reasons, THE LOEL has the right to return unrepaired items. At the same time, THE LOEL does not guarantee that the returned product will be restored to the state before the disassemble.
  5. The repaired product is inspected and quoted. If the customer does not agree to repair or does not reply for more than one month, THE LOEL will consider it to be not repaired and customer need to pick it up.
  6. All parts that have been replaced will not be returned by the company.
  7. If the repaired product is within three months from the date of receipt, if it is found that there was something wrong with the last repair, THE LOEL will be responsible for free re-adjustment or repair, but does not include additional costs for cleaning and possible replacement parts.
  8. All fees are settled in cash, credit cards or cheques are not accepted.
  9. The equipment during the warranty period must be raised before the maintenance and present a valid store receipt.
  10. If the warranty period has passed, THE LOEL will charge a reasonable fee for repair or repair of parts.

** Buying directly from THE LOEL or through an authorized dealer is the only way to ensure that the product you buy is the right one. Simply put, an unauthorized dealer can cause customer dissatisfaction.

Avoid buying from auction sites and other retailers that are not officially approved by the agency. Although the product appears to be an original product, it will not be included in the official warranty and the company will not provide warranty service.

CAREWIN, MONEUAL, CARESOO, CAMILULU, WINIX & POBLING registered trademarks are protected under Korean and international law and retain the right to sue for infringement of trademark and product infringement. THE LOEL regularly monitors the Internet, including auction sites, to protect the company's intellectual property. Unauthorized reselling, sale or use of items auctioned by the company is illegal and may be subject to compensation and criminal liability.